FAQ's

Shipping times vary depending on your location. On average, our customers receive their orders within 5-7 business days. However, please note that shipping may take longer during busy periods or due to unforeseen circumstances. You can track your order using the tracking number provided in your shipping confirmation email.

Yes, we have a 14-day return policy. If you are not satisfied with your purchase, you can request a return or exchange within 14 days of receiving your item. Please make sure the product is unused and in its original packaging. To initiate a return or exchange, please contact our customer support team at info@cozyaroma.ca.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your delivery on our website or the courier's website.

We accept all major credit cards, including Visa and Mastercard.

Yes, our candles are made with natural ingredients. We use a blend of high-quality coconut apricot wax and fragrance oils to create our candles. We do not use any harmful chemicals or additives.

Yes we offer local pick up in Brantford, Ontario. When placing your order online select local pick up. Once the order is processed and ready for pick up you will be notified with pick up instructions. Local pick up is available most days from 11-7.