Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@cozyaroma.ca. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cozyaroma.ca.

If you wish to return an item, please email us straight away with your order number and reason for return. The items must be unused, undamaged and in their original packaging (or sent with adequate protection).

 

You will have 14 days from the date you received your order to communicate with us of your intention to return items and a further 14 days to post it back to us. As we are a small company, we are unable to offer a free return on your purchase at this time. Any return shipping costs will be at your own expense. The original shipping cost will not be included in your refund so this will be deducted from your refund amount.

 

Once we receive your returned item(s), we will notify you with the status of your refund. If your refund is accepted, you will receive the payment back to your original payment method. You should receive the payment within 5 working days, depending on your payment method’s policies.

 

If you have any questions or concerns, feel free to contact us. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cozyaroma.ca.